Here is a list of the questions we are most often asked.
If you can’t find your answer here, please email us at
questions@delasco.com and we’ll gladly help you.
| How do I find a product on the site? |
| How do I place an order? |
| How do I pay? |
| What do I do if I forget my password? |
| How much does shipping cost? |
| What does it mean when a product is Special Order/Non-Returnable? |
| What is your return policy? |
How do I get from the Consumer Product catalog to the Physician catalog or vice versa?
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| Q. How do I find a product on the site? |
A. You don’t need to register to browse around the Delasco site!
There are many ways to find what you’re looking for, but one of the easiest is our Search function.
You may search by item number, keyword, or brand name.
You may also Browse through our list of categories on the left hand column.
The products in each category are organized in an outline format.
Click on the colored text to take you to a product listing or page.
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| Q. How do I place an order? |
A. You may search for products by using the search box at the top of the left hand column or browse around the site to find the products you’d like to buy.
On every product page there is an Add to Cart button next to each item number.
Click on that button to add the item to your cart.
You will be asked to log-in or register at this time, if you aren’t currently logged in. This step is taken to protect your privacy.
If you would like to order more than one copy of an item, you can increase the quantity ordered when you reach the checkout.
Simply change the number in the Quantity Field and then select Update Cart. At any time during your visit, you can
review the contents of your basket by clicking on the Shopping Cart tab at the top of the site.
Once you have added all the products you’d like to purchase, click Check Out.
If you have ordered online from Delasco before you’ll only need to verify (or update) your account information.
If you haven’t ordered online from Delasco before, please enter your billing address, your shipping address (if it’s different than your billing address),
your contact information, and any additional comments.
You will then need to choose your shipping and payment methods. Your order will not be complete until you press the Purchase button.
Please verify that all the information is correct before submitting your order.
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| Q. How do I pay? |
A. We accept payment by credit card, check and PayPal.
Assuming all the items you ordered are in stock, credit card and Delasco account orders will be shipped the next business day.
Check orders will be shipped two weeks after we receive the check. PayPal orders will be shipped after the funds have cleared (usually 4 business days).
PayPal payments should be sent to payments@delasco.com.
Please include your web order number in the note section of your payment.
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| Q. What should I do if I forget my password? |
A.If you forget your password, click here and enter the email address you used to register. You may then either display your hint (if you chose one when you registered) or have your password emailed to you.
For security reasons, your password cannot be sent to any other email address.
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| Q. How much does shipping cost? |
A. You will select the shipping method you prefer during check out.
You may choose standard UPS ground shipping which will cost $8.00 regardless of your order
amount. Some products are always charged actual shipping costs because of their size or
weight. This will be noted on the product page.
Dr. Dan's Cortibalm and Maintenance Lip Balm orders of one or two tubes may also be shipped in a padded envelope via US Mail for only $2.00. This method cannot be insured or tracked
so it is shipped at your own risk.
You may also choose expedited air options and we will contact you with those exact charges.
Certain products are also considered hazardous materials and an additional UPS Haz Mat fee applies. (This will be noted on the product page.) The charge is $25.00
for ground shipments and $35.00 for air shipments. See Terms for more information.
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| Q. What does it mean when a product in Special Order/Non-Returnable? |
A. A special order item is not one we normally stock. We will gladly order it for you, but you will not be able to cancel your order once the product has been ordered.
We will also not accept special order products for return.
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| Q. What is your return policy? |
A. All products sold in the Consumer Catalog are non-returnable.
If your order is short products or arrives damaged in shipping, please save the original box for inspection to avoid invalidation of the insurance covered in your shipping charge. You must report the damage or shortage within 5 days of receipt. Call Delasco for return instructions.
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| Q. How do I get from Consumer Catalog to the Physician Catalog? |
A. The Delasco web site is divided into two catalogs. One is the Physician Catalog for physicians & healthcare professionals. The other part is Consumer Catalog for the personal use of patients & consumers. In order to go from one catalog to the other click on the Delasco logo in the top left hand corner of any page. That will take
you back to the Delasco Introduction page where you may chose the catalog you’d like to visit.
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