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Terms (the fine print)
How to Order:
To order online, simply search for a specific item or browse our
categories to see what we offer. Select items by clicking on "Add
to Cart." Once you have selected all the items you would like
to purchase, click on "Checkout" and you will be prompted for your
address and payment information.
Telephone orders may be placed from 7 a.m. to 6 p.m. CST, Monday
through Thursday and 7 a.m. to 5:30 p.m. CST on Friday. Call
1-888-DELASCO (335-2726) or 1-800-831-6273 in the US, PR and Canada,
or 1-712-323-3269 internationally. For 24-hour fax ordering, dial
l-712-323-1156. Mail your order to Delasco, 608 13th Avenue, Council
Bluffs, IA 51501-6401 USA. Email your orders to questions@delasco.com
or order on-line at www.delasco.com. No minimum order.
¿Habla Español?
Llame, escriba, o envíe un fax a nuestro servicio al cliente de habla hispana: Yessenia, Katie, Brenda, Martha y Enedina. ¡Ellas con gusto le asistirán con su orden o preguntas!
Prescription Items:
If the item you have ordered requires a prescription, it will be
indicated on the product page. Orders will be released upon receipt
of your mailed or faxed prescription.
Payment:
Prepayment is required on all orders. Credit cards (Visa, MasterCard,
American Express or Discover), money orders or cashier’s checks (US Funds only) will ensure your order is shipped immediately upon receipt of payment. Debit cards are not accepted. Personal checks are accepted but will delay your order by two weeks. We also accept payment via PayPal. (You can make the payment to payments@delasco.com.) All bank fees incurred in a credit card dispute will be the responsibility of the purchaser.
Return Policy:
Unfortunately, we cannot accept any items for return. If an item is
defective, please contact us for information.
Warranty:
Please contact us for specific product warranty information.
Errors:
Shortages or damage must be reported within 5 days of receipt. If we
have made an error in your order, please contact us for instructions.
Damage:
If your order arrives damaged in shipping, to avoid invalidation of
the insurance your shipping charge purchased, please save the
original shipping box for inspection. Please contact us for specific
instructions.
Sales Tax:
We are authorized to collect sales tax only for the states of Iowa and Nebraska.
If you incur a use tax liability from another state or taxing
authority as a result of purchases from this website, please remit
such tax directly to your taxing authority.
Shipping:
Your shipping and handling charge is only $8.00 for ground UPS
service to the continental US, with the exception of the PH-35 or
PH-36 phototherapy lamps, which incur a $10.00 shipping charge
Actual shipping and insurance is added for all air shipments, including
shipments to AK, HI and PR. Shipping charges will be quoted within
one business day of order placement.
International Shipping:
Actual shipping and insurance charges are added to all international
orders. Shipping options will be quoted within one business day of
order placement. Delasco receives a substantial discount from UPS
for international express service and passes along that savings to
you. We also ship by Postal Express Mail, Insured Air Mail, Surface
Mail and freight forwarder. All customs and duties assessed by your
country are your responsibility. Please check with appropriate
authorities before ordering to be sure that all ordered items are
legal for import into your country. Shipments returned by customs
will incur shipping costs for both directions.
Hazardous Materials:
Due to US Department of Transportation and UPS regulations, certain
items are subject to special hazardous material handling charges. If a
product is subject to these charges, it will be indicated on the product
page and your shopping cart. Standard shipping charges apply plus Hazardous
Material handling fees of $25.00 (ground shipment) or $35.00 (air shipment). Fees are subject to change every February due to UPS rate increases.
Hazardous Materials are not allowed in any international shipment.
Prices:
All prices are shown in US dollars. We reserve the right to adjust
prices without notice in response to market conditions. Prices on
Delasco.com should reflect the most recent updates.
Delasco Overstocks:
Delasco Overstocks offers a wide array of dermatologic products
and tools at unbeatable bargains! All items are sold "as is," and
all sales and discounts are final. Any valid warranties on overstock
items will be honored.
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