Frequently Asked Questions
Here is a list of the questions we are most often asked. If you can't find your answer here, please email us at medspa@delasco.com and we'll gladly help you.
- How do I find a product on the site?
- How do I place an order?
- How do I pay?
- What is my password?
- What do I do if I forget my password?
- How much does shipping cost?
- Why can't I see prices or order any products?
- What does it mean when a product is Special Order/Non-Returnable?
- What is required to order from the MedSpa Buying Guide?
Q. How do I find a product on the site?
A. You don't need to register to browse around the Delasco site! There are many ways to find what you're looking for, but one of the easiest is our Search function. You may search by item number, keyword or brand name.
You may also Browse through our list of categories on the left hand column. The products in each category are organized in an outline format. Click on the colored text to take you to a product listing or page.
A. Search for products by using the Search box at the top of the page or browse around the site to find the products you'd like to buy. On every product page there is an Add to Cart button next to each item number. Click on that button to add the item to your cart.
If the prices and Add to Cart buttons don't appear on the product pages, you'll need to log in or register. Click on the "Log in" button to the right of the product descriptions to get to the log in and registration page.
If you would like to order more than one copy of an item, you can increase the quantity ordered when you reach the checkout. Simply change the number in the Quantity field and then select Update Cart. At any time during your visit, you can review the contents of your basket by clicking on the Shopping Cart tab at the top of the site. Once you have added all the products you'd like to purchase, click Check Out.
If you haven't ordered online from Delasco before, please enter your billing address, your shipping address (if it's different than your billing address), your contact information, a purchase order if you have one and any additional comments.
Please verify that all the information is correct before submitting your order.
A. We accept payment by credit card, check and PayPal.
Assuming all the items you ordered are in stock, credit card orders will be shipped the next business day. Check orders will be shipped two weeks after we receive the check. PayPal orders will be shipped after the funds have cleared (usually 4 business days).
PayPal payments should be sent to payments@delasco.com. Please include your web order number in the note section of your payment.
A. You may choose your own password. It is a combination of letters or numbers that is at least six characters long.
Q. What should I do if I forget my password?
A. If you forget your password, click here and enter the email address you used to register. You may then either display your hint (if you chose one when you registered) or have your password emailed to you.
For security reasons, your password cannot be sent to any other email address.
Q. How much does shipping cost?
A. You will select the shipping method you prefer during check out. You may choose standard UPS ground shipping which will cost $7.50 regardless of your order amount.
Some products are always charged actual shipping costs because of their size or weight. This will be noted on the product page.
You may also choose expedited air options and we will contact you with those exact charges.
Q. Why can't I see prices or order any products?
A. We allow everyone limited access to the MedSpa Catalog. If you are ordering on behalf of a Medical Spa and would like to see product prices and/or order on the web site, you'll need to log in or register. Your privacy is extremely important. This information will not be sold or shared with anyone outside of Delasco.
If you are shopping for your own personal skin care needs, please visit our Consumer Catalog.
Q. What does it mean when a product is Special Order/Non-Returnable?
A. A special order item is not one we normally stock. We will gladly order it for you, but you will not be able to cancel your order once the product has been ordered. We will also not accept special order products for return.
Q. What is required to be able to order from the MedSpa Buying Guide?
A. MedSpa prices are discounted for the benefit of spa professionals for use in business operations only. For that reason, we require business verification documents such as a sales tax ID, or a business or occupational license.
If the necessary business documentation cannot be provided orders may be placed on our Consumer Catalog.