Delasco

Terms (the fine print)

How to Order:
To order online, simply search for a specific item or browse our categories to see what we offer. Select items by clicking on "Add to Cart." Once you have selected all the items you would like to purchase, click on "Checkout" and you will be prompted for your address and payment information.

Telephone orders may be placed from 7 am to 5:30 pm CST, Monday through Friday. Call 1-888-DELASCO (335-2726) or 1-800-831-6273 in the US, PR and Canada, or 1-712-323-3269 internationally. For 24-hour fax ordering, dial l-712-323-1156. Mail your order to Delasco, 608 13th Avenue, Council Bluffs, IA 51501-6401 USA. Email your orders to questions@delasco.com or order on-line at www.delasco.com. No minimum order.

Service:
We reserve the right to decline service to anyone for any reason at our discretion.

¿Habla Español?
Llame, escriba, o envíe un fax a nuestro servicio al cliente de habla hispana. ¡Ellos umcon gusto le asistirán con su orden o preguntas!

Prescription Items:
If the item you have ordered requires a prescription, it will be indicated on the product page. Orders will be released upon receipt of your mailed or faxed prescription.

Payment:
Prepayment is required on all orders. Credit cards (Visa, Mastercard, American Express or Discover), money orders or cashier's checks (US Funds only) will ensure your order is shipped immediately upon receipt of payment. Debit cards are not accepted. Personal checks are accepted but will delay your order by ten days. Orders to be paid by check can be placed by phone, mail or email. All bank fees incurred in a credit card dispute will be the responsibility of the purchaser.

Visa Mastercard American Express Discover

Return Policy:
Unfortunately, we cannot accept any items for return. If an item is defective, please contact us for information.

Warranty:
Please contact us for specific product warranty information. Freight charges to and from Delasco for any warranty repair will be the responsibility of the customer.

Errors:
Shortages or damage must be reported within 5 days of receipt. If we have made an error in your order, please contact us for instructions.

Damage:
If your order arrives damaged in shipping, to avoid invalidation of the insurance your shipping charge purchased, please save the original shipping box for inspection. Please contact us for specific instructions.

Sales Tax:
We are authorized to collect sales tax only for the states of Iowa and Nebraska. If you incur a use tax liability from another state or taxing authority as a result of purchases from this website, please remit such tax directly to your taxing authority.

Shipping:
Your shipping charge will be actual UPS shipping and insurance costs, unless your order qualifies to ship US Mail. Shipping charges will be quoted within one business day of order placement.

If your order only consists of 1-2 tubes or jars of the following products and is shipping in the United States or Puerto Rico, you will have the option to ship your order via US Mail for FREE.

  • Dr. Dan's Lip Balm (CBALM/P, JCBALM/P, NBALM/P or SPFBALM/P)
  • Advanced Anti-Itch Stick (DRDAN/IS/P)

If your order only consists of one of the following product groups and is shipping in the United States or Puerto Rico, you will have the option to ship your order via US Mail for only $4.00.

  • 3-6 tubes or jars, of Dr. Dan's Lip Balm (CBALM/P, JCBALM/P, NBALM/P or SPFBALM/P) and/or Advanced Anti-Itch Stick (DRDAN/IS/P)
  • 1-2 tubes of Monkey Balm (MB/P)
  • 1 bar of Grandma's Lye Soap (60018)
  • 1-2 bars of Grandma's Acne Bar (either 64012 and/or 64112)
  • 1-3 bars of Grandma's Poison Ivy & Oak Bar (67012)
  • 1-7 pairs of Delasco Pressure Earrings
  • 1-4 CNH Ear Protectors (CNH-1)
  • 1-2 L'Applique Applicators (LA/PAT, LA/PB/P, LA/PR/P, LA/RD/P, LA/TL/P)
  • Up to 6 packs of L'Applique Pad Refills (LA/P/P)
  • Up to 6 packs of L'Applique Applicator AND up to 12 packs of Pad Refills
  • 1 bag of Rayon balls (RAYON)

Orders shipped by US Mail are not insured and not traceable, therefore are shipped at your own risk.

In stock orders placed before 3:00 pm CT will ship the same business day. In stock orders placed after 3:00 pm CT will ship the next business day.

Billing/Shipping Addresses:
We require the shipping address to match the credit card billing address, unless there are circumstances requiring a difference. Your order will be delayed while we review both addresses for verification.

International Shipping:
Actual shipping and insurance charges are added to all international orders. Shipping options will be quoted within one business day of order placement. Delasco receives a substantial discount from UPS for international express service and passes along that savings to you. We also ship by USPS Express and Priority Mail as well as freight forwarder. All customs and duties assessed by your country are your responsibility. Certain products may require a Hazardous Material handling fee of $70.00. Please check with appropriate authorities before ordering to be sure that all ordered items are legal for import into your country. Shipments returned by customs will incur shipping costs for both directions.

Hazardous Materials:
Due to US Department of Transportation and UPS regulations, certain items are subject to special hazardous material handling charges. If a product is subject to these charges, it will be indicated on the product page and your shopping cart. Standard shipping charges apply plus Hazardous Material handling fees of $32.00 (ground shipment), $45.00 (air shipment) or $70.00 (international shipment). Fees are subject to change every February due to UPS rate increases. Hazardous Materials are not allowed in any international shipment.

Prices:
All prices are shown in US dollars. We reserve the right to adjust prices without notice in response to market conditions. Prices on Delasco.com/consumer should reflect the most recent updates. We reserve the right to correct typographical or calculation errors, omissions or inaccuracies including but not limited to pricing, technical or descriptive errors.