First, please confirm the pen is fully charged. When plugged into the charger,the display will show an “F” once the battery is fully charged. If the pen is fully charged but you are still experiencing issues, the needled cartridge may not be fully connected. To properly attach the needle cartridge, align it with the opening of the pen, insert it fully and twist the cartridge until you hear a click. 

If the cartridge is not securely connected, the pen will automatically shut off as a safety feature to help prevent sharp injuries. This can sometimes appear as though the battery is draining, when the pen is actually powering down due to an improper cartridge connection.

The microneedling pen has a built-in backflow protection. Each disposable needle cartridge includes a medical-grade silicone membrane that prevents serum, blood, or other fluids from flowing back into the device. This one-way system keeps the handpiece clean, maintains consistent needle performance, and helps prevent cross contamination between clients.

The specific products referenced in the manual were the ones that were tested with the device. We cannot guarantee that other disinfectants will work and produce the same results because they were not tested, so please use your best discretion.

The microneedling pen is FDA-cleared, which means it meets a higher standard than non-FDA cleared pens. FDA-cleared is the same status of leading professional pens on the market.

No. The cartridges that come with the pen and that are available to purchase separately from Delasco are the only cartridges that can be used with the pen.

Skin Therapeutic HA/16 is a hyaluronic acid designed to make moving the pen accross the skin smoothly and helps infuse moisture into the skin during a microneedling treatment. Hyaluronic acid is known for it’s ability to help skin retain moisture and help the healing process after a microneedling treatment.