Terms (the fine print)
How to order:
To order online, simply search for a specific item or browse our categories to see what we offer. Select items by clicking on "Add to Cart." To change the number of items ordered, edit the number in the quantity field then click "Update Cart". (You must click "Update Cart" before checking out or the quantity will not be changed.)
Once you have selected all the items you would like to purchase, click on "Check Out" and you will be prompted for your address and payment information.
Telephone orders may be placed from 7 am to 5:30 pm CST, Monday through Friday. Call 1-888-DELASCO (335-2726) or 1-800-831-6273 in the US, PR and Canada, or 1-712-323-3269 internationally. You may also call us using your Skype internet telephone. For 24-hour fax ordering, dial l-712-323-1156. Mail your order to Delasco, 608 13th Avenue, Council Bluffs, IA 51501-6401 USA. Email your orders to firstname.lastname@example.org or order on-line at www.delasco.com.
All New Accounts:
Delasco requires a short application process to set up a new account. Some documentation for verification purposes may be required since many products we offer are restricted for sale to physicians only. These questions and procedures are for your protection and we'll try to complete the process as quickly as possible.
We appreciate your understanding during this processing time. To set up a new account, simply place your order by phone, fax, e-mail or online and a customer service representative will help you complete the application process. All new account applications are subject to approval. Please note that prepayment and a minimum order amount may be required on your first order.
Delasco reserves the right to refuse the sale of certain products regardless of medical license status or verification.
Physicians and Medical Facilities:
A valid medical license is required. You will be asked to supply the number in the checkout process. Verification may require a faxed copy of your license (varies by state). You will be contacted if we need additional verification information.
Physician Assistants, Nurses (ARNP, NP, RN, etc.) and Other Medical Providers:
A valid medical license is required. You will be asked to supply the number in the checkout process. Verification may require a faxed copy of your license (varies by state). You will be contacted if we need additional verification information. Some items may not be available for purchase. All orders must be prepaid and items are non-returnable.
Hospitals and US Government Facilities:
Independent verification will be conducted. If additional information is required, you will be contacted within one business day.
International physicians and facilities:
If your country issues medical license numbers, please supply the number during the checkout process. If your country issues medical identification papers, please fax us a copy after placing your order. Independent verification will be conducted. If additional information is required, you will be contacted within one business day.
Pharmacies, Medical Supply Companies or Laboratories:
State wholesale or pharmacy board license required. Please fax us a copy after placing your order. Some items may not be available for purchase. All orders ship at actual freight costs, must be prepaid and items are non-returnable.
If you are not a licensed physician or an authorized employee making purchases on behalf of a qualified medical facility, then your order will be denied if it contains restricted items. If the items on the order are not restricted for any reason, then you will be allowed to purchase the items at the current patient pricing available on the product. All orders ship at actual freight costs, must be prepaid and items are non-returnable.
We reserve the right to decline service to anyone for any reason at our discretion.
Physicians, Medical Facilities, Hospitals and US Government Facilities:
Prepayment by company check or credit card (Visa, MasterCard, American Express or Discover). Debit cards will not be accepted. Accounts with approved open status have net 30 day terms. Interest: 1 1/2% per month will be added to overdue accounts. All bank fees incurred in a credit card dispute will be the responsibility of the purchaser.
International physicians and facilities:
Prepayment required when order will be shipped or taken out of the USA. We accept credit cards (Visa, MasterCard, American Express or Discover), cashier's check (US funds only), and bank wire (additional bank fees may be incurred). Debit cards will not be accepted. All bank fees incurred in a credit card dispute will be the responsibility of the purchaser.
Pharmacies, Medical Supply Companies, Laboratories, Physician Assistants, Nurses and Others:
Prepayment is required on all orders. Credit cards (Visa, MasterCard, American Express or Discover), money orders or cashier's checks (US Funds only) will ensure your order is shipped immediately upon receipt of payment. Debit cards will not be accepted. Personal checks are accepted. All bank fees incurred in a credit card dispute will be the responsibility of the purchaser. Items are non-returnable.
All prices are shown in US dollars. We reserve the right to adjust prices without notice in response to market conditions. Prices on Delasco.com should reflect the most recent updates.
We are authorized to collect sales tax only for the states of Iowa and Nebraska. If you incur a use tax liability from another state or taxing authority as a result of purchases from this website, please remit such tax directly to your taxing authority.
Your shipping and handling charge is only $7.50 for ground UPS service to a business address regardless of order size, except that actual shipping and insurance costs are added for certain items as indicated on the product page. ($8.50 for addresses UPS deems in a residential area.)
Actual shipping and insurance costs are added for all air shipments, as well as any shipment to AK, HI, PR and all international destinations. Actual shipping and insurance costs are also added to all medical supply company, pharmacy and laboratory orders. Shipping charges will be quoted within one business day of order placement. Place your domestic orders by 3:00 pm CT for same day shipping. Delasco carries certain products that require additional shipping instructions. They are outlined below.
Shipping on certain items is limited to air service only during the months of October through March and is shipped at the purchaser's own risk. Delasco will not replace or credit any product damaged or broken by freezing. We recommend you plan ahead and order supplies in September to avoid air charges and product damage. During the shipping restriction, if a product is affected, it will be indicated on the product page and in your shopping cart.
Due to US Department of Transportation and UPS regulations, certain items are subject to special hazardous material handling charges. If a product is subject to these charges, it will be indicated on the product page and your shopping cart. Standard shipping charges apply plus Hazardous Material handling fees of $27.50 (ground shipment) or $37.50 (air shipment). Fees are subject to change every February due to UPS rate increases. Hazardous Materials are not allowed in most international shipments; certain exceptions apply. Contact Delasco for more information.
Actual shipping and insurance charges are added to all international orders. Shipping options will be quoted within one business day of order placement. Delasco receives a substantial discount from UPS for international express service and passes along that savings to you. We also ship by Postal Express Mail, Insured Air Mail and freight forwarder. All customs and duties assessed by your country are your responsibility. Please check with appropriate authorities before ordering to be sure that all ordered items are legal for import into your country. Shipments returned by customs will incur shipping costs for both directions.
Medical Supply Companies, Pharmacies and Laboratories:
Actual shipping and insurance charges are added to all orders. Shipping options will be quoted within one business day of order placement. Delasco receives a substantial discount from UPS for international express service and passes along that savings to you.
Special Freight Handling:
Delasco ships large and bulky items by common carrier. Please follow these important steps before accepting delivery of the product. The following information is mailed directly to the customer prior to shipment of the product.
Check the product packaging for obvious visible damage or abuse. If there is visible damage when the shipment is received (dents, scratches, parts broken loose, tears or holes in the packaging material, etc.) or the sound of broken glass or hardware is heard from inside, note and record the specific damage information on the freight bill/delivery receipt and have the driver sign all copies. Failure to write and adequately describe external evidence of loss or damage may result in the delivery carrier refusing to honor a damage claim. If you have any questions, please contact our customer service department at 800-831-6273 or 712-323-3269.
Check the number of packages received. If there is a discrepancy between the number indicated and the number of packages received, note and record the shortage or excess on the shipping papers and have the driver sign all copies. Shipping carriers will not honor claims for losses or missing packages if the customer signs the receipt as complete and did not indicate any shortages.
Check the general condition of the product when unpackaged as soon as possible after delivery. Concealed damage may not be evident until the product is unpacked and assembled. When internal concealed damage is found or suspected, immediately contact the carrier's local office and our customer service department at 800-831-6273 or 712-323-3269. Please note: By law you have only 24 hours from time of receipt to notify a carrier of concealed damage.
Delasco will notify you within 1 to 2 business days of any backorders and the estimated length of time to fill that backorder. For accounts on open terms, partial orders will be filled and shipped unless otherwise specified. Partial backorders will be shipped at no freight charge (where in-stock items are shipped without holding for backorders). All backorders will be shipped as soon as received. Backorders will only be canceled if the customer specifies or if the product is no longer available or if the cost to ship the backorder exceeds the product cost. For accounts on prepaid status, all orders will be held for complete shipment. Partial orders will be shipped upon request if the customer agrees to pay shipping charges for each partial shipment.
All drop shipments incur actual freight charges. When order is placed, you will be notified of the estimated delivery date.
Errors or Damage:
Shortages or damage must be reported within 5 days of receipt. If we have made an error in your order, please contact us for instructions. If your order arrives damaged in shipping, to avoid invalidation of the insurance your shipping charge purchased, please save the original shipping box for inspection. Please contact us within 5 days for specific instructions.
Patients may order directly from Delasco by visiting the Consumer Product area of the Delasco web site. They may also contact Delasco to receive a Patient Catalog or order directly.
60-Day Return Policy:
Items, other than non-returnable, may be returned for full credit within 60 days of purchase. However, the return policy on certain items are dependent on manufacturers' policies and may incur a restocking fee to return or to cancel an order before shipped (if already ordered from the manufacturer). If cash refund is required, return is subject to 25% restocking fee. No returns will be accepted without an RGA number clearly written on the outside of the shipping container. Please see "How to Return" below for RGA information.
Any special ordered item (unless defective); any opened or used item; custom prepared products such as chemicals, stains, culture media, acid solutions, and any product subject to possible contamination; makeup; pharmaceuticals; any product requiring refrigeration; books, opened videos or CD-ROMS; Patient Information Brochures; used or sterilized instruments (except for warranty service); and selected items as indicated on the product page.
How to Return:
Please call (1-800-831-6273) or fax (1-712-323-1156) Delasco to obtain permission for the return and an RGA number before returning any item. Item should be returned in original manufacturer's box, with all parts and instructions, and packed in a separate shipping box. Please use proper packaging to protect against damage and insure the package upon return. UPS Ground Service, with insurance, is the recommended return method. Please pack well and include a copy of the invoice along with a reason for return and disposition requested. No returns will be accepted without an RGA number clearly written on the outside of the shipping container.
Unfortunately, we cannot accept any items for return after 60 days from the date of purchase. Freight charges are not refundable except in the case of a shipping error by Delasco.
Certain items carry a manufacturer's warranty - please contact Delasco for more information on your specific product's warranty.
All surgical instruments returned to us for warranty or service must be sterilized before shipping (OSHA requirement). Any instrument returned to us without a sealed autoclave packet shown to have been exposed to steam sterilization will not be processed. An attached statement that the instrument has been sterilized by a CDC approved alternative named method will be accepted. While fully warranted, any special ordered or personalized instruments are not returnable.
Tungsten carbide inserts are not warranted against cracking, wear or chipping. Storage in cold sterilization solutions voids all warranties on tungsten carbide instruments. Sterilization with box joint closed voids warranty on box joints. Other devices returned for warranty or service, if exposed to blood or other body fluids, must be decontaminated before shipment (OSHA requirement). If any portion of a device cannot be decontaminated, the potentially contaminated portion must be labeled with a biohazard label (OSHA requirement).
Freight charges to and from Delasco for any warranty repair will be the responsibility of the customer.