FAQ

Here is a list of the questions we are most often asked. Still need help? We're available by email anytime questions@delasco.com.

Q. How do I place an order?

A. You can search by item number, product name or any details about the product using the Search field at the top of the page. You can also search or browse by category. 

At any time during your visit, you can review the contents of your order by clicking on the Cart at the top of the site. Once you have added all the products you'd like to purchase, click the Cart then the Check Out Now button.

If you have ordered online from Delasco.com, enter your email address and password from your last purchase.

If you haven't ordered online from Delasco.com before, you'll be asked to create an account with your name, email address, Delasco Account Number and password. If you can't remember your Delasco Account Number, leave this field blank. 

Orders can also be placed by calling Customer Service at 800-831-6273, emailing questions@delasco.com or faxing 800-320-9612. Make sure to include the item number, item description, quantity, name, phone number and PO number. 

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Q. How do I pay?

A. Payments are accepted at the time of order by Visa, Mastercard, American Express, and Discover. If you have an existing account at Delasco with pre-approved credit terms, you may also choose the Bill My Account option at checkout. 

Assuming all the items you ordered are in stock, credit card and Delasco account orders will be shipped the same or next business day. 

If you have a Delasco account, you may conveniently pay your invoices online. To request net 30-day payment terms, US-based customers may contact Customer Service at 800-831-6273 or email questions@delasco.com

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Q. What's the status of my order?

A. To check on the status of an order, sign into your account on Delasco.com using the email address and password you used during checkout. Once you’re signed in, click “My Account” from the menu then the "Orders" tab. Your info’s all there!

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Q. What if I need to change my order?

A. We process orders usually in the same business day, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 800-831-6273, M-F 8am-5pm CT.

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Q. What should I do if I forget my password?

A. If you forget your password, click here and enter the email address you used to register. An email containing a link to reset your password will be sent automatically.

For security reasons, this email can only be sent to the registered email address.

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Q. How much does shipping cost?

A. Shipping costs vary and are calculated based off the shipping location. Certain products that are considered hazardous materials will require an additional fee. 

Q. When can I expect my order?

A. The following shipping methods will be available during check out: 

Standard (2-4 business days)
Expedited (1-2 business days)
Next Business Day

Transit times are based on FedEx, USPS or UPS carriers. 

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Q. What is your return policy?

A. Please contact Customer Service with the date of purchase, PO number, item number, item description, quantity and reason for the return. We will issue a return goods authorization number to ensure you are properly credited for the return. Certain items may depend on the manufacturer policy and could be subject to a restocking fee.

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Q. How do I return an item? 

A. Call Customer Service at 800-831-6273, M-F 8am-5pm CT to request the return and a RGA number.

The item should be returned in the original manufacturer's box, with all parts and instructions, and packed in a separate shipping box with the RGA number written clearly on the shipping box. A copy of the invoice along with a return reason should be included.

Delasco is not responsible for damaged or lost packages of returns. Ground service with insurance, is the recommended return method. 

Original shipping and freight charges of an order are not refundable.

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Q. How do I send an item in for repair?

A. Please see these instructions and fill out the form for respective repair requests: Cryosurgery Repairs, DermLite Repairs and Instrument Repairs. Delasco customer service will issue a repair authorization number to ensure prompt and accurate repair services.  All surgical instruments must be sterilized and arrive at Delasco in an sealed sterilization pouch with indication of a CDC-approved method of sterilization.

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Q. What is my product arrives damaged?

A. Please check the number of packages received and for visible damage upon receipt.  Do not accept a damaged or short shipment without noting the damage or shortage on all copies of the receipt document or freight bill.  In the case of missing packages or damage, immediately contact customer service for replacement product and assistance in processing freight claims.  

Q. Interested in placing a large order?

A. If you are interested in purchasing a large order, send an email to sales@delasco.com. We have many programs that can accommodate your growing practice. 

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Q. What does it mean when a product is Nonstock?

A. A nonstock item is not one we normally stock but is available to order. Typical lead time is approximately 1-2 weeks from time of order placement, unless otherwise stated.

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Q. Why do you need my medical license number at checkout OR why are some products restricted for sale? 

A. Delasco complies with regulatory and manufacturer requirements and may request the healthcare practitioner’s valid license or practice location to verify purchase eligibility. Delasco reserves the right to refuse sale regardless of license status.

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Q. What is your product guarantee or warranty?

A. All Delasco branded products carry a 100% guarantee. Other brands sold through Delasco.com may carry a manufacturer's warranty or guarantee (see product pages for more detail).  

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Q. How do I request a catalog?

A. You can download a PDF version of our Catalog OR request a print copy be mailed to you here.

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Q. How can I obtain a SDS?

A. Please see the SDS section of our site. 

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