Terms of Sale
How to order:
To order online, simply search for a specific item or browse our categories to see what we offer. Select items by clicking on 'Add to Cart.' To change the number of items ordered, edit the number in the quantity field then click 'Update Cart'. (You must click 'Update Cart' before checking out or the quantity will not be changed.)
Once you have selected all the items you would like to purchase, click on 'Checkout' and you will be prompted for your address and payment information.
Telephone orders may be placed from 7 am to 5:30 pm CST, Monday through Friday. Call 1-888-DELASCO (335-2726) or 1-800-831-6273 in the US, PR and Canada, or 1-712-323-3269 internationally. For 24-hour fax ordering, dial l-712-323-1156. Mail your order to Delasco, 608 13th Avenue, Council Bluffs, IA 51501-6401 USA. Email your orders to firstname.lastname@example.org or order on-line at www.delasco.com/medspa.
Llame, escriba, o envíe un fax a nuestro servicio al cliente de habla hispana: Brenda, Enedina, Marcia y Eric. ¡Ellos con gusto le asistirán con su orden o preguntas!
The items listed in the Delasco MedSpa Buying Guide are all available for purchase without a medical license. Delasco sells a number of other products not listed in this Buying Guide. Many of those items are restricted by the FDA for sale only to a licensed medical physician. Delasco will not sell or ship any restricted items to medical spas, even if a licensed medical physician is on staff at the medical spa.
Delasco reserves the right to refuse the sale of certain products regardless of medical license status or verification.
We reserve the right to decline service to anyone for any reason at our discretion.
All prices are shown in US dollars. All pricing in the Delasco MedSpa Buying Guide reflect wholesale discount pricing. Pricing is only available to qualified medical spas and is not available for consumer or personal purchase (see retail pricing listed on www.delasco.com/consumer). Any order for consumer or personal use will be charged the appropriate retail pricing.
We reserve the right to adjust prices without notice in response to market conditions. Prices on Delasco.com/MedSpa should reflect the most recent updates. We reserve the right to correct typographical or calculation errors, omissions or inaccuracies including but not limited to pricing, technical or descriptive errors.
We are authorized to collect sales tax only for the states of Iowa and Nebraska. If you incur a use tax liability from another state or taxing authority as a result of purchases from this website, please remit such tax directly to your taxing authority.
Prepayment by company check or credit card (Visa, MasterCard, American Express or Discover). All bank fees incurred in a credit card dispute will be the responsibility of the purchaser.
Your shipping and handling charge is only $7.50 for ground UPS service to a business address regardless of order size, except that actual shipping and insurance costs are added for certain items as indicated on the product page. ($8.50 for addresses UPS deems in a residential area.)
Actual shipping and insurance costs are added for all air shipments, as well as any shipment to AK, HI, PR and all international destinations. Shipping charges will be quoted within one business day of order placement. Place your domestic orders by 3:00 pm CST for same day shipping. Delasco carries certain products that require additional shipping instructions. They are outlined below.
Shipping on certain items is limited to air service only during the months of October through March and is shipped at the purchaser's own risk. Delasco will not replace or credit any product damaged or broken by freezing. We recommend you plan ahead and order supplies in September to avoid air charges and product damage. During the shipping restriction, if a product is affected, it will be indicated on the product page and in your shopping cart.
Delasco will notify you within 1 to 2 business days of any backorders and the estimated length of time to fill that backorder. For accounts on open terms, partial orders will be filled and shipped unless otherwise specified. Partial backorders will be shipped at no freight charge (where in-stock items are shipped without holding for backorders). All backorders will be shipped as soon as received. Backorders will only be canceled if the customer specifies or if the product is no longer available or if the cost to ship the backorder exceeds the product cost. For accounts on prepaid status, all orders will be held for complete shipment. Partial orders will be shipped upon request if the customer agrees to pay shipping charges for each partial shipment.
Errors or Damage:
Shortages or damage must be reported within 5 days of receipt. If we have made an error in your order, please contact us for instructions. If your order arrives damaged in shipping, to avoid invalidation of the insurance your shipping charge purchased, please save the original shipping box for inspection. Please contact us within 5 days for specific instructions.
60-Day Return Policy:
Items, other than non-returnable, may be returned for full credit within 60 days of purchase. However, the return policy on certain items are dependent on manufacturers' policies and may incur a restocking fee to return or to cancel an order before shipped (if already ordered from the manufacturer). If cash refund is required, return is subject to 25% restocking fee. No returns will be accepted without an RGA number clearly written on the outside of the shipping container. Please see "How to Return" below for RGA information.
Any special ordered item (unless defective); any opened or used item; any partial pack; any custom prepared products; any product subject to possible contamination such as makeup, creams, gels or earrings; any product requiring refrigeration; books, opened videos or CD-ROMS; sterilized instruments (except for warranty service); and selected items as indicated on the product page.
How to Return:
Please call (1-800-831-6273) or fax (1-712-323-1156) Delasco to obtain permission for the return and an RGA number before returning any item. Item should be returned in original manufacturer's box, with all parts and instructions, and packed in a separate shipping box. Please use proper packaging to protect against damage and insure the package upon return. UPS Ground Service, with insurance, is the recommended return method. Please pack well and include a copy of the invoice along with a reason for return and disposition requested. No returns will be accepted without an RGA number clearly written on the outside of the shipping container.
Unfortunately, we cannot accept any items for return after 60 days from the date of purchase. Freight charges are not refundable except in the case of a shipping error by Delasco.
All surgical instruments returned to us for warranty or repair service must be sterilized before shipping (OSHA requirement). Any instrument returned to us without a sealed autoclave packet shown to have been exposed to steam sterilization will not be processed. An attached statement that the instrument has been sterilized by a CDC approved alternative named method will be accepted. While fully warranted, any special ordered or personalized instruments are not returnable.
Tungsten carbide inserts are not warranted against cracking, wear or chipping. Storage in cold sterilization solutions voids all warranties on tungsten carbide instruments. Sterilization with box joint closed voids warranty on box joints. Other devices returned for warranty or service, if exposed to blood or other body fluids, must be decontaminated before shipment (OSHA requirement). If any portion of a device cannot be decontaminated, the potentially contaminated portion must be labeled with a biohazard label (OSHA requirement).
Do not sterilize any new, unopened, unused surgical instrument if returning item for credit. See Return information. Credit will not be issued if item is sterilized. Sterilization requirement only applies to instruments that have been opened or used and are being returned for repair or warranty issues.